Terms and Conditions
OUR DISCLAIMER FOR USING THIS SITE
Ordering Online
Providing every customer as standard:
- Free UK delivery
- Prices displayed inclusive VAT 15%
- Friendly recommended customer service
- Over 10 years reputation in the field
- Secure online purchasing using Worldpay & Paypal!
Terms and Conditions
Prices shown are the price you pay, unless individually specified. There is no postage, shipping, handling or other costs within the UK mainland. For next day Guaranteed Special Delivery there is a extra charge. We can accept payment in UK pounds, euros or US dollars. We aim to dispatch orders the same day, if your item has more than a 5 day delay we will notify you. You will always be emailed with confirmation of your order.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site.
Guarantee / Refund Policy
Our 30-day returns guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.
We can only accept the return of opened items if they are faulty.
A refund will be issued within seven to ten business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order.
Shipping Information
Overseas shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item.
Please note, we accept no responsibly for postal delays or postal loss under our standard service. .
Please note we offer free shipping, as well as guaranteed special delivery service via Royal Mail at an extra charge.
Return your order with the original invoice to:
Relax UK Ltd - Returns
101 London Road
Marks Tey
Colchester
CO6 1EB
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